Troubleshooting - VTEX integration

While integrating your FastStore project with the VTEX platform, you may come across common errors that have already tricked other FastStore users. This article is intended to help you troubleshoot some of these issues.

Error - “Your connection is not private”

You may find the following error after trying to complete a purchase in your store:

Cause: This error occurs when your browser is unable to verify whether a website is safe to visit. This usually happens when the browser notices a problem while creating an SSL connection or can’t verify the certificate.

Solution: Please make sure that you have accurately taken the Hosting a FastStore + VTEX website guide. If the issue persists, check if the secure subdomain has been registered for longer than a week and, if so, re-provision the CDN by repeating the Step 2 of the Hosting a FastStore + VTEX website guide.